Cancellation & Refund

You may request cancellation before the order is packed or shipped. Submit the request from your account where available, or contact us with the order number. Once dispatched, the order cannot be cancelled and must follow the applicable return process.

We may cancel an order because of unavailable stock, incorrect pricing, failed payment verification, an incomplete address, suspected fraud or an unsupported delivery location. Any successfully collected payment will be refunded.

Approved refunds are initiated to the original payment method. The time for the amount to appear depends on Razorpay, your bank or payment provider. A refund reference will be shared when available.

For eligible COD returns, we may request verified bank or UPI details securely for the refund. Shipping, COD or convenience charges are non-refundable unless the order was incorrect, damaged or cancelled by us before delivery.

If money is debited but no successful order is created, first check the payment status with your bank. Failed transactions are normally reversed by the payment provider. For a duplicate debit, send the transaction references and registered contact details to our support team.

If an expected refund has not arrived after the bank or payment provider's stated processing time, contact us with the order number and payment or refund reference.