Eligibility window
Eligible products may be requested for return or exchange within 30 days of delivery. The eligibility shown on the product page and order takes priority. Products marked non-returnable, final sale or otherwise excluded cannot be returned for preference or size reasons.
Product condition
- Unused, unwashed and unworn, other than a careful fit check.
- Original tags, packaging, accessories and invoice must be included.
- The product must be free from stains, odour, alterations and damage caused after delivery.
Incorrect, damaged or defective item
Contact us promptly after delivery with the order number, package label, clear photographs and an unboxing video where possible. After verification, we will arrange a replacement, exchange or refund as appropriate.
Exchange
Size or product exchanges depend on stock availability. If the requested replacement is unavailable, you may choose another eligible option or receive an approved refund. Price differences and applicable shipping charges may be collected or refunded.
Return review and pickup
Approval is required before sending an item back. Pickup availability depends on the pincode; otherwise, we may provide return instructions. Items failing the condition check may be returned to the customer without a refund.
Refund after return
Refunds are initiated only after the returned item is received and passes inspection. Original shipping or COD charges are not refunded unless the item delivered was incorrect, damaged or defective.
For order-related support, include your order number and registered mobile number.
